Laurayn Smeaton

Rating

100%

Dear John, I recently purchased a Dining Lounge/Umbrella and swing from your company. I am very happy with my purchase. I simply would like to inform you of how well your staff member Matt treated the whole situation. He was so pleasant to do business with and is a very good reflection on how your company deals with customers. I had dealings with Nick and Jess as well, very nice people they made my purchase and the whole deal stressless when it could have been otherwise. I would certainly do business with Outdoor Living Direct again and refer your company to my friends. Many thanks, Laurayn Smeaton.

Norma

Rating

100%

Delivery was prompt ! The quality is amazing ! In fact I loved it so much I ordered a second one!

Cass

Rating

100%

Hi, just letting you know we received our umbrella today. It is even better than we expected and suits our needs exactly. Thanks Cass

Josh

Rating

100%

We bought a hammock with a wooden frame a few weeks ago. Delivery was quick and product was easy to assemble. Hammock looks great in the backyard and very comfortable!

Maria

Rating

100%

Dear Chris, I would like to take this opportunity to say thank you so much for assisting me. I really appreciate all the effort you went to, to get the Breeze lounge suit it for me from your Hoppers store and then to me all within a day. Your helpfulness and friendly service was very appreciated and I would not hesitate to purchase & recommend Outdoor Living Direct. Have a wonderful day. Warmest wishes Maria

Keren

Rating

100%

Ordered the Banksia 3 seater and single arm chair in grey wicker with dark grey cushions and 4 bright scatter cushions. Very happy with the look, quality and comfort. It fits on our outdoor covered terrace beautifully and is a great place to have my breakfast coffee. Easy to deal with and prompt delivery. My only concern was that only 1 man delivered it and luckily my husband was around as I had just left hospital after a knee replacement, so would have been impossible for me to get the lounge and arm chair out of the box! Highly recommend!

Danielle Phelan

Rating

100%

I'm very happy with the quality and comfort of the 4-piece Banksia setting I purchased from the Hoppers Crossing store. The in-store experience and service at both Cheltenham and Hoppers Crossing was first-rate. Unfortunately, there was a hiccup post-purchase with my delivery. The transport company confirmed a delivery date by phone and SMS, then failed to show. When I called them, I was advised the delivery had been cancelled by Outdoor Living because the stock had not arrived from overseas. The problem? No-one thought to advise me so I wasted a weekday afternoon waiting in vain. Highly inconvenient! Outdoor Living Direct apologised for their failure to communicate and re-scheduled delivery a week later. There was another small mix-up with the colour of the seat covers, but the company again responded promptly and provided a spare set of seat covers free of charge. As I've been in business myself, I understand that things don't always go to plan. What impressed me about Outdoor Living Direct is that they owned their mistakes and went the extra mile to make good and ensure my purchasing experience was ultimately a satisfying one. Definite brownie points for that! I'd happily purchase from them again and recommend them to others.

Kathy

Rating

100%

I love the outdoor table quality and appearance. Not so keen on the delivery company they use.