Outdoor Living Direct FAQs: Everything you need to know about us!
Do you have a showroom where I can see your products before I purchase?
Yes, we have 2 Melbourne showroom locations – Cheltenham and Hoppers Crossing. Both are large, air-conditioned showrooms open to the public 7 days a week with all of our products (not necessarily every colour) on display...
What days do you open?
We are open every day of the year, except Christmas Day, New Year's Day, Good Friday, and Anzac Day.
What are your opening hours?
We are open Monday to Friday 9am to 5pm, Saturday 9am to 5pm, and Sunday 10am to 5pm.
Can I call and speak to someone regarding a product?
Yes, you can call and speak to one of our highly trained customer service representatives...
Can we pick up from your showroom/warehouse?
Yes, you are welcome to pick up from both our Cheltenham and Hoppers Crossing showrooms/warehouses free of charge...
Do you deliver?
Yes, we deliver Australia-wide. We use quality couriers to ensure your product(s) will arrive in perfect condition...
Are your products in stock?
Yes, we have the majority of our products in stock. If an item isn’t in stock, it will be marked on the website with the arrival date...
Which payment methods can I use to pay for my order?
For an in-store order, we accept cash, Visa, Mastercard, bank cheque, direct deposit (BSB and account number), and business or personal cheques...
Do you sell gift vouchers?
Yes, we do. To arrange a gift voucher, call our Cheltenham head office at 1300 067 138.
Do you have social media accounts?
Yes, we do. We love new followers so check us out on the following accounts:
- Facebook: Outdoor Living Direct
- Twitter: Outdoor Living Direct
- Pinterest: Outdoor Living Direct
- Instagram: Outdoor Living Direct
Why sign up for your newsletter?
By registering your email address and signing up for our newsletter on the homepage of our website...
