Our overriding philosophy in every part of how we do business is to "treat customers the way we'd want to be treated ourselves."
This means we'll bend over backwards to ensure that every interaction you have with us is as pleasant and painless as possible. We want you to have a great time dealing with us, from your first queries through to your enjoyment of the luxurious, high quality product.
This means we stock products we'd like to have in our own backyards. In fact, many of us on the Outdoor Living Direct team have bought items from our range for our own backyards, as have our friends and family. All our furniture is built to suit Australian conditions.
This means we shoot straight and tell it how it is. You can rest assured our products are as we describe them. We will never use mean and tricky language to lead you to think you are getting something other than what we sell. We are always delighted to hear from you, and can take your queries by phone, email, internet chat or in-person at our showroom, and will always answer clearly, honestly and directly. We're really into straight answers. We do not deal in hidden fees or charges: all you'll ever pay is the advertised price of the item and a delivery fee.
This means we stand by our products. Our 30 day money back guarantee is the best in the business. If our products are DOA then we'll pick them up from anywhere in Australia.
We are serious about doing everything within our power to leave you a happy and satisfied customer. We want you to join the thousands of other Australians so thrilled with our impeccable customer service and the high quality and amazing value of our products, that they have no hesitation recommending Outdoor Living Direct to their friends and family.
